Shipping policy

At Streetmanwear, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, delivered, and supported when you make a purchase through streetmanwear.store.

Please read this policy carefully before placing an order. By submitting an order through our website, you agree to the shipping practices described below.

1. Order Processing

Orders are generally processed after payment has been successfully received and verified. Processing includes order review, product preparation, packaging, and handoff planning for shipment.

Order processing times may vary depending on:

  • Product availability
  • Order volume
  • Payment verification
  • Public holidays
  • Promotional periods
  • Operational circumstances beyond our control

Orders are not processed on all weekends or public holidays unless otherwise stated.

Please note that processing time and shipping time are separate. Delivery estimates begin after the order has been processed and shipped.

2. Shipping Availability

Streetmanwear may ship to a wide range of destinations, but shipping availability may vary by location, carrier access, customs restrictions, security concerns, and legal limitations.

We reserve the right to decline shipment to certain addresses, regions, or jurisdictions where delivery is unavailable, restricted, unreliable, or prohibited.

3. Shipping Methods

We work with third-party shipping providers and logistics partners to deliver orders to customers. The shipping method used for a specific order may vary depending on destination, order contents, warehouse routing, carrier capacity, and operational efficiency.

We reserve the right to select the most appropriate shipping method for each order unless a specific shipping option is expressly offered and selected at checkout.

4. Estimated Delivery Time

Delivery estimates are provided for convenience and are not guaranteed unless explicitly stated otherwise. Actual delivery may vary due to factors beyond our direct control, including:

  • Carrier delays
  • Customs clearance
  • Peak season congestion
  • Weather disruptions
  • Local delivery conditions
  • Regional transit limitations
  • Address verification issues
  • Failed delivery attempts

Customers should understand that delays may occasionally occur even when an order has been shipped correctly and on time.

5. Shipping Charges

Shipping charges, if applicable, are displayed at checkout or otherwise communicated before order completion. In some cases, shipping promotions may be offered, including reduced-rate or free shipping, subject to the terms of the promotion.

Streetmanwear reserves the right to modify shipping fees, thresholds, or promotional shipping offers at any time without prior notice.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, value-added taxes, brokerage fees, or other destination-country charges may apply depending on local laws and regulations.

Unless clearly stated otherwise, these charges are generally the responsibility of the customer. Streetmanwear is not responsible for delays, delivery holds, refusals, or extra charges caused by customs procedures or unpaid import obligations.

Customers are responsible for understanding and complying with local import regulations before placing an order.

7. Address Accuracy

Customers are solely responsible for providing complete and accurate shipping information at checkout. Please ensure that your shipping address, postal code, contact name, and phone number are correct before submitting your order.

If incorrect or incomplete information is provided, Streetmanwear is not responsible for:

  • Delayed deliveries
  • Lost packages
  • Failed delivery attempts
  • Additional carrier fees
  • Re-shipment costs
  • Returned packages due to address errors

If you notice an address mistake after placing your order, please contact us immediately. We will do our best to assist, but we cannot guarantee that changes can be made once processing has begun.

8. Tracking Information

When tracking is available, customers may receive shipping confirmation and tracking details after the order has been dispatched. Tracking updates are generated by the shipping carrier and may take time to appear.

In some circumstances, tracking may show limited updates, delayed scans, transit pauses, or route changes. This does not necessarily mean the package is lost.

If you believe your package is significantly delayed, please contact us so we can review the situation.

9. Delayed Shipments

While we strive to ship orders promptly, Streetmanwear is not liable for delays caused by circumstances outside our direct control. These may include but are not limited to:

  • Carrier backlogs
  • Weather events
  • Customs inspections
  • Labor disruptions
  • Security delays
  • Natural disasters
  • Government actions
  • High demand periods
  • Incomplete address information

We appreciate your patience in such situations and will make reasonable efforts to assist where possible.

10. Lost, Missing, or Stolen Packages

If a package is marked as delivered but cannot be located, customers should first:

  • Verify the shipping address
  • Check with household members, neighbors, building staff, or reception
  • Review secure delivery areas
  • Contact the local delivery carrier

If the package still cannot be found, please contact us. We may assist by reviewing shipment details or contacting the carrier where appropriate. However, Streetmanwear is not responsible for theft, loss after confirmed delivery, or insecure delivery locations selected by the customer.

If a package is genuinely lost in transit, we will review the case and determine an appropriate next step based on carrier findings and order details.

11. Undeliverable or Returned Packages

Packages may be returned to sender for reasons including:

  • Incorrect address
  • Incomplete address
  • Delivery refusal
  • Failure to pay customs charges
  • Repeated failed delivery attempts
  • Unclaimed package
  • Restricted destination issues

If a package is returned, we may contact the customer to arrange re-shipment or a refund, subject to applicable shipping, handling, return, and administrative deductions.

12. Split Shipments

In some cases, an order may be shipped in multiple packages due to inventory distribution, packaging requirements, product type, or warehouse routing. If this occurs, items may arrive separately and on different dates.

Split shipments do not necessarily indicate a missing item unless confirmed otherwise.

13. Delivery Completion

Delivery is considered complete when the package is marked delivered by the carrier to the shipping address provided by the customer, unless local law requires otherwise. Streetmanwear’s responsibility for physical delivery generally ends at that point.

14. Shipping Delays Due to Customer Action or Inaction

Streetmanwear is not responsible for delays or losses caused by customer-related issues, including:

  • Incorrect address submission
  • Failure to respond to delivery attempts
  • Failure to claim the package
  • Failure to pay customs charges
  • Inaccessible delivery location
  • Missing local contact information

Any extra costs caused by these circumstances may be the responsibility of the customer.

15. Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect operational changes, shipping partner changes, legal requirements, or improvements to our service practices. The most current version posted on streetmanwear.store will apply.

16. Contact for Shipping Support

If you have questions about shipping, delivery, or tracking, please contact us:

Streetmanwear
Address: 475 Castle Crest Dr, Spring Creek, NV
Phone: 775-385-6625
Email: support@streetmanwear.store