Refund policy
Welcome to Streetmanwear. We value every customer and work hard to provide a smooth, reliable, and professional shopping experience. Your satisfaction matters to us, and we understand that sometimes a product may not fully meet your expectations. This Return & Refund Policy explains how returns, refunds, replacements, and related requests are handled when you shop at streetmanwear.store.
By placing an order through our website, you agree to the terms outlined in this policy. We encourage all customers to read this page carefully before making a purchase and to contact us if any part of the policy requires clarification.
1. Our Commitment to Customer Satisfaction
At Streetmanwear, we aim to offer products that match the style, comfort, and quality expectations of our customers. We understand that shopping online involves trust, and we take that responsibility seriously. If there is an issue with your order, we will review your request fairly and do our best to provide an appropriate solution in accordance with this policy.
2. Return Eligibility
Customers may request a return within 30 days of receiving the order, provided that the item meets our return eligibility requirements.
To be eligible for a return, the item must:
- Be in its original condition
- Be unused, unworn, unwashed, and free from damage caused by the customer
- Include original tags, packaging, accessories, and any included materials where applicable
- Not show signs of alteration, misuse, odor, stains, or excessive wear
- Be accompanied by proof of purchase, such as an order confirmation or receipt
We reserve the right to deny any return request that does not meet these standards.
3. Non-Returnable Items
For hygiene, product integrity, operational, and inventory reasons, certain items may not be eligible for return. These may include, but are not limited to:
- Items that have been worn, washed, or used
- Items returned in damaged condition not caused by shipping
- Items missing original packaging, labels, or included parts
- Final sale or clearance items, where clearly marked
- Gift cards, promotional items, or complimentary items
- Personalized, customized, or modified items
- Any item that has been returned beyond the approved return window
If a product is marked as non-returnable on the product page or at checkout, that designation will apply.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. To help us review the issue efficiently, please include:
- Your order number
- The product name
- A clear description of the issue
- Clear photos showing the item and the problem
- Photos of packaging when relevant
Once we review the information, we may offer one of the following remedies, depending on the situation:
- A replacement item
- A partial refund
- A full refund
- Store credit, where appropriate
Streetmanwear reserves the right to determine the most appropriate resolution after reviewing the claim.
5. Return Request Process
To start a return, customers should contact our support team using the contact information listed on our website. Please do not send items back without prior approval, as unauthorized returns may be delayed, rejected, or lost in processing.
When requesting a return, please provide:
- Full name used on the order
- Order number
- Product name(s)
- Reason for the return
- Photos if the item is defective, damaged, or incorrect
Once your request is reviewed and approved, we will provide return instructions. Approval of a return request does not guarantee a refund until the returned item is received and inspected.
6. Return Shipping Responsibility
Unless the return is due to a shipping error, damaged item, defective product, or incorrect order fulfilled by us, the customer is generally responsible for return shipping costs.
Customers are also responsible for ensuring that the returned package is securely packed and shipped using a reliable method. We strongly recommend using a trackable shipping service, as Streetmanwear is not responsible for returns lost in transit.
Original shipping fees, expedited handling charges, customs fees, duties, taxes, and similar charges are generally non-refundable unless otherwise required by law.
7. Inspection of Returned Items
Once the returned item arrives, it will be inspected to confirm that it meets our return eligibility requirements. This review may include checking the item’s condition, packaging, completeness, and signs of use.
If the item passes inspection, the return will be approved for refund, exchange, or store credit based on the original return decision. If the item does not pass inspection, we may:
- Reject the return
- Issue only a partial refund
- Return the item to the customer at the customer’s expense
- Offer store credit at our discretion
Our review decision will be made in good faith based on the actual condition of the returned item.
8. Refunds
If your return is approved, your refund will be issued to the original payment method whenever possible. Refund processing times may vary depending on your bank, payment provider, and card issuer.
Please allow a reasonable processing period after we receive and inspect the returned item. In many cases, refunds may take several business days to appear in your account after they are issued.
Refunds may be reduced or denied if:
- The returned item is not in eligible condition
- Parts, accessories, or original packaging are missing
- The return violates this policy
- The request is determined to be abusive, fraudulent, or inconsistent with fair use
9. Partial Refunds
In some circumstances, a partial refund may be issued instead of a full refund. Situations that may result in a partial refund include, but are not limited to:
- Returned items with minor signs of handling
- Returned items missing non-essential original materials
- Minor wear that affects resale value
- Returns submitted under unusual circumstances that do not justify a full refund but warrant some compensation
The amount of any partial refund will depend on the specific condition and circumstances of the return.
10. Exchanges
If you wish to exchange an item for another size, color, or similar product, please contact us before returning the original item. Exchanges are subject to product availability at the time your request is processed.
We cannot guarantee that a requested replacement item will remain available. If the requested exchange item is unavailable, we may offer:
- A refund
- Store credit
- An alternative product of similar value, if accepted by the customer
11. Order Cancellations
Orders may be canceled only within a limited time after placement and before processing or shipment begins. Once an order has been processed, prepared, or shipped, it may no longer be eligible for cancellation.
If you need to cancel an order, please contact us as soon as possible. We will review the order status and inform you whether cancellation is still possible.
12. Refused Deliveries and Undeliverable Packages
If a package is refused by the customer or returned to us due to an incorrect address, incomplete delivery information, repeated delivery failure, or failure to claim the package, we reserve the right to deduct any applicable shipping, return handling, storage, or administrative charges from the refund.
Customers are responsible for entering accurate shipping details at checkout.
13. Chargebacks and Disputes
We encourage customers to contact us first before initiating a payment dispute or chargeback. In many cases, issues can be resolved faster and more efficiently through direct communication.
If a chargeback is initiated for an order that is already under review, being processed, or otherwise subject to this policy, we reserve the right to provide order records, shipping information, tracking details, communications, and other relevant evidence to the payment provider.
14. Abuse of Return Policy
Streetmanwear reserves the right to limit, refuse, or block returns, refunds, or exchanges in cases involving suspected abuse, repeated excessive returns, fraudulent activity, policy manipulation, or other conduct inconsistent with fair commercial use.
We strive to be fair to all customers, and this policy is designed to protect both our customers and our business.
15. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in operations, product categories, legal requirements, or business practices. The latest version posted on streetmanwear.store will govern all purchases unless otherwise required by law.
16. Contact for Returns and Refunds
For questions about returns, refunds, exchanges, or product issues, please contact us using the following details:
Streetmanwear
Address: 475 Castle Crest Dr, Spring Creek, NV
Phone: 775-385-6625streetmanwear.store
Email: support@streetmanwear.storestreetmanwear.store